Warranty Policy
If you take care of our products and something goes wrong then we want you to remember this unlikely event for how quickly we made it right. Our aim is to provide the simplest, fastest and most economical means of repair in the industry.

Mitsubishi Electric Warranty Policy
There appear on this Warranty Policy, Kencar Co. Ltd (C49828), of 168, Industrial Estate, Luqa, hereinafter referred to as the ‘Company’, the Air Conditioning Indoor Unit, Outdoor Unit and Services installed, hereinafter referred to as the ‘Equipment’ and the purchaser of such Equipment, hereinafter referred to as the ‘Customer’.
The Company warrants that the Equipment, shall be free from defects as far as materials and workmanship are concerned including a warranty for the period stated below (according to the type and use of Equipment) on parts and labour.
Standard Warranty – The Equipment shall be free from defects as far as materials and workmanship are concerned for the period specified below (unless otherwise specified in writing) depending on the Equipment type starting from date of commissioning / handover on parts and labour:
a. High Wall Split AC System – 5 Years
b. Light Commercial System (incl. Cassette, Ducted / Ceiling / Floor Unit) – 3 Years
c. Commercial / Industrial VRF System – 3 Years
Extended Warranty – Where the equipment is of type ‘a’ above, the Company further extends the warranty of the Equipment for another 2 years (as free from defects as far as materials and workmanship are concerned) subject that the Customer appoints the Company or the original installer to carry out and register with the Company routine preventive maintenance by not later than:
a. Own Residential Use – a year from the date of commissioning or handover of Equipment and every year thereafter throughout the whole warranty period (standard warranty period plus extended warranty period).
b. Commercial Use – six months from the date of commissioning or handover of Equipment and every six months thereafter throughout the whole warranty period (standard warranty period plus extended warranty period).
Conditions of Warranty:
- The warranty shall only apply subject to the condition that all maintenance, servicing